Oticon ConnectLine App Reviews

Works fine for me and i have a 5s u can adjust everything pretty cool app

To use this app you need firmware v1.2. Got my new firmare recently. My audiologist paired mine up and it works like a charm. This is a great app. I have an iPhone 5. All functions ( TV, hearing aides, music, computer) are available on the via the app. My audiologist also loaded 3 different hearing programs to choose from via app. The program are for different noise situations for more customized hearing. I didnt have that choice before. This app gets a thumbs up from me. Again, you need firmware v1.2. If you dont have you will need to purchase a new Streamer Pro. Yes, this means a new purchase but its worth it.

Okay, so I got the new streamer to work on my iPad and it I can hear everything on my iPad but the app doe NOT work! What am I doing wrong? UPDATE: I just spoke to the Oticon Medical rep and she told me that the app will not work with Oticon Medical streamers - only Oticon streamers.

Downloaded this app and it did absolutely nothing but give directions to link your phone to the streamer pro, which, if you have a streamer pro, you already know how to connect to it. Once you open the app all it shows is two buttons. One for directions (as stated above) and a second button for a "Demo", which does nothing. Nothing else!! It is totally USELESS.

1st: You must have a 2014 streamer pro 1.2 (with a serial number with an "A" as the second letter for app support) for this app to work with your device. I upgraded for a $132 FEE about 6 months after buying the 1.1 model. 2nd: The app is most useful for enabling and disabling how the buttons function. I.e. Enable/disable "hold down volume" button to reject a call... etc. Most every other feature is easier and faster to do with shortcut keys on the device. 3rd: disappointing ... you will be able to switch between programs (audio profiles) that your audiologist has programmed into your devices, but you cannot add a new profile or adjust any equalizer levels. You may add as many cute icons representing different profiles but in my case the 1st represents "profile 1" and then any others are all "profile 2", so its easier to switch between them by holding down the volume button than by accessing the app (which has to connect via bluetooth). 4th: There is a t-coil loop channel that I havent used yet ( for receiving audio tours+?) 5th: You can adjust the volume differences between your hearing instrument microphones and the t-coil. 6th: While using the app the device has sometimes had weird issues where it will "act wrong" - volume is disabled and the "sync button" beeps instead of connecting- Ive had to correct it by rebooting the device and my phone, re-syncing and being sure other devices arent trying to connect. Overall the apps ability for customization is minimal and somewhat handy but Oticon really needs to provide one advanced setting so that we can make a copy of a program and can then adjust an equalizer to suit certain environments so that we can better communicate our needs to the audiologist for the final profile authoring. Allen wilson

StreamerLink By Lehiso A/S This is the software developer for the app that got branded by Oticon, if you are unable to pair, then try this app out, it’s identical and it works with the streamer pro 1.2.

It works very good I would only recommend one change. If possible show how much life is left in the hearing aid batteries

Dear Oticon. How can you develop such a wonderful hearing aid and not develop an App that would make your hearing aids the clear cut market leader. I tested 2 competitor models for a month each and found each had highly functional Apps and one was spectacular. The ability to customize sound settings and easily toggle preset programs with an App should be standard feature functionality. Come on lets get with it...for the price we pay your customers are expecting more.

I have the streamer pro and the latest version firmware and when I open the app it still does not recognize my paired iPhone 6 Plus and will not let me go any further. I paid a lot of money for my hearing aids and for my streamer and would love to use it with the app. You would think with all the great technology that they use in the hearing aids they would have the capability to make an app that actually works. It seems they must not look at the reviews or they would have the incentive to fix this app. I guess I am probably wasting my time hoping for a fix.

Wow paid a lot for my streamer and the app wont work. One would think that with a device sold to pair with and iPhone they would make sure their app worked.

I have not had any trouble using the app with my iphone. However, when I try to watch a movie or stream a video in my ipad, it just wont work. There is no sound, even if "streamer pro 1.3" is selected in the bluetooth options.

Im sorry for the folks that are having trouble with the APP. It works good for me the trouble is with the function of Bluetooth itself. One has to be skilled in switching multiple Bluetooth sources with one device. When switching between my iPhone and my Mac I sometimes have to fool my iPhone into not being visible and the same with my TV device. The APP works fine but Bluetooth can be frustrating. I wish I could help others. It would have to be a computer class like I ran at the Community Colleges for Seniors.

The promise of the app seems great, but like other reviewers listing here, I havent been able to get it to recognize the streamer -- though the streamer seamlessly syncs with music and phone service on my iPhone 6+. I wonder if the app is having difficulty recognizing the recently updated firmware (1.3.x) on my streamer. At any rate, its disappointing. And Im not a technological neophyte, as some other successful reviewers have suggested.

I dont understand why people say it doesnt work, this app works great and pairing it was extremely easy!!! This even shows the battery life for the streamer!!! Im only 12 and got it to work!!! Love it a lot! How to pair: 1. Press and hold the power button until a blue light starts blinking. 2. The iPhone or iPad should pick up the signal while trying to pair with it. If it was paired, the light should turn a solid blue. 3. After the pairing is finished, go to the app and turn on Bluetooth (on the streamer) 4. Enjoy the app!!!!

It evidently pairs with my phone but will not stream music. I will likely return the device. I do not see how the app adds to the value or function of the instrument

Ive had the streamer for a couple of weeks. My audiologist updated the device on her office PC. We had my iPhone 5s paired in about a minute. When I power on the streamer, it takes about 10 seconds give or take for the app to recognize it. I listen to music all the time without a hiccup yet. Bluetooth is what it is with its +/-s. Those of you who are having connection issues, I would make sure your streamer isnt defective. Its probably not the apps fault if you cant connect, its a Bluetooth issue and thats phone, streamer or hearing device. I only gave the app three stars but I have to say these hearing aids changed my life and this app is a key part of it. The app itself needs some refining but it works. The app itself: Program and mute buttons need a visual "on/off" cue. Take the battery gauge off of the about page and put it in the corner of the app screen. Mute button is pretty buggy, unusable for me. Make the mute button a little bigger. Add a volume meter next to the volume buttons, would be nice added functionality.

Please please please Oticon give us some options and fix the connectivity issues. I cant get a TV connection even though my tv says its paired. I dont have an issue pairing with an iPhone.

If the second letter in the serial number is an “A”, then it will work with the ConnectLine App for iPhone, iPad and iPod touch. If there is not a serial number on the bottom of the Streamer, that probably means that the streamer is an earlier version and will not work with iPhone, iPad or iPod touch. The serial number is found on the bottom of your streamer. If you dont have a serial number your streamer will not work with connectline.

Works great, then it quits. Then starts again. Then in the middle of a call quits again. This started with OS 9. Oticon please fix it.

Please fix this problem